The Bausch + Lomb Surgical Customer Advocate is responsible for providing superior customer satisfaction by acting as the main point of contact and responding to customer or sales representative inquiries for products in the Surgical Division. The Customer Advocate will be focused on enhancing the customer experience for B+L customers. This will be achieved through consistent follow up, communication, high attention to detail, developing process improvement initiatives, influencing change, and by using a professional demeanor. In addition, the responsibilities include processing orders and quotes, solving problems, and providing product information and solutions to our customers.
Scope of position: