Bausch Health

  • Custom Packs Coordinator

    Job Location US-MO-St Louis
    Job ID
    Pos. Category
    Pos. Type
    Full Time
  • Overview

    Communicate with customers (medical facility staff), product vendors and sales representatives regarding current Bausch + Lomb products, including custom procedure packs, single-use knives and instruments.  Facilitate the custom pack quote process between customers, representatives and the vendor and manage the product line to address inventory, production and component issues.


    • Receive quote requests from reps or customers
    • Cross-reference products to B+L
    • Submit quote request to vendor
    • Format quote for reps/customers with special pricing on B+L items.
    • Liaison for quality complaints on custom packs with B+L Customer Service, B+L GPSS and vendor
    • Order replacement product or replacement components for quality complaints. Orders placed within B+L or with vendor
    • Receive component substitution without requests from vendor. Contact customer for approval.
    • Receive component substitution notification from vendor, send information to customer by email or letter.
    • Respond on forecasting questions from vendor, internal B+L contacts and customers.
    • Respond on inventory questions from reps/customers and internal B+L contacts.
    • Review daily backorder reports for individual packs and packs within procedural bundles. Resolve any issues by sending out replacement packs, notifying of next product due date, notifying of any revision pack availability.
    • Procedural bundles: coordinate addition or replacement packs in procedural bundles with Contracts department, supplying info and addressing any inventory concerns.
    • Process any accepted CPT quotes and notify supplier, return ETA and part number info to rep/customer, execute contracts with customers, start QCR for all new SKUs and upon approval, initiate load of new products in PeopleSoft and ERPLX.
    • Respond to product questions from customers/reps and internal B+L contacts, utilizing Medline contacts, online Medline tools and general research.
    • Tools and software used: intermediate Excel, Word and PowerPoint, Adobe PDF, online tools from Medline, PeopleSoft, ERPLX
    • Address and resolve issues with E&O packs, new packs not purchased in a timely manner, packs over/under forecast and expiring packs when contacted by vendor
    • Assist in invoice reconciliation when data is needed
    • Alert B+L procurement to potential contract violations from vendor


    Standard Packs:

    • Monitor inventory of standard pack product line. Order production runs of product as needed with vendor 
    • Advise on standard pack availability to customer/reps and internal B+L contacts


    Instrument Select Packs:

    • Create quotes for instrument select packs, utilizing floor pricing based on customer’s forecast, cross-referencing to B+L items and notifying on configuration possibilities, usually in conjunction with a custom pack quote.


    Preferred Education:  HS Diploma or Equivalent required


    Required Skills/Qualifications:


    Intermediate Excel proficiency, excellent written and oral communication skills necessary, must be detail oriented and organized

    • Prior Order Management experience a plus
    • Strong organizational and communication skills.
    • Ability to update and format Excel
    • Ability to navigate multiple screens / systems
    • Ability to organize and retrieve information
    • Utilize resources to obtain and deliver prompt response to clients
    • Excellent customer service manner

    Be Aware of Recruiting Fraud

    Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.


    To learn more please read Valeant’s Job Offer Fraud Statement.



    Valeant Pharmaceuticals International, Inc. is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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